Topscore K53 Learner's & Driver's Test Success - Everything you need to pass your K53 Learner's & Driver's tests!

Frequently Asked Questions

Q: Where can I buy the K53 Learner's and Driver's Test Success software?

A. The product exists in three versions:

Topscore K53 Learner's and Driver's Test Success Essentials - this is a downloadable version that you install and then pay for once installed on your machine. You can download this version now. It contains everything you need to pass your Learner's and Driver's test and is available to you as soon as the download completes and you pay for the licence. The licencing and protection of the software is handled by FastSpring and Imagitech Ltd..

Topscore K53 Learner's and Driver's Test Success: This complete PC CD-ROM edition contains additional material helping you to become a safer driver and to save money on motoring. It is available direct from us and we are currently working to make it available through online retailers such as Takealot (use our contact form to request more information).

Topscore K53 Learner's and Driver's Test Success combination book pack. This version provides both the interactivity of the CD ROM, with the "revision away from the computer" convenience of a book. Purchase this combination pack from leading retailers in South Africa or online for home delivery from Kalahari.net

Topscore K53 Learner's and Driver's Test Success Apps. There are two versions to allow you to learn on the device of your choice: Android or iOS, phones or tablets. The apps contain everything essential you need to pass your Learner's and Driver's test.

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Q: How often is the content updated?

A. K53 Learner's and Driver's Test Success is normally updated on an annual basis. It is important that you always use the latest version to ensure that you learn with the most up to date content and can benefit from the latest enhancements.

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Q: Does the content really cover all I need to pass the K53 Learner's and Driver's Tests?

A. Yes it does. For the Learner's Licence Test you'll find a lot of material on the disk that is designed to make the learning process simple and relevant. The idea is for you to understand the concepts surrounding the Test and the questions that are being asked. Once you have an understanding of the topics you will find that you are able to answer the questions in the Test itself.

For the Driver's Test nothing will replace actually practising the manoeuvres and driving in a real car. But the content on this disk will tell you what is important to know from a theoretical point of view, what your examiner is looking for and how the test is structured and marked. All the required manoeuvres are explained in detail together with many driving situations that you might encounter whilst driving. Prepare your practical training and your exam well by studying the material intended for the K53 Driving Licence Test.

There is additional content on the disk that is intended to help you become a safer driver. This information will assist you in understanding the concepts for safe driving, highlight how you can foresee and then avoid hazards that are developing on the road, and how you can minimise your cost of motoring in relation to insurance and the cost of buying and owning a car. (See below the additional FAQ items for more detailed explanations.

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Q: What is the Hazard Awareness Skills section for?

A. The Hazard Awareness Skills section is designed to help you become a safer driver by you to learning to recognise developing hazards early on. By recognising hazards early on you will be able to take evasive action before the hazards materialise and thereby avoid dangerous situations on the road.

The section contains an explanation of the concept and includes video clips for you to observe and use the mouse button to interact with to so that you gain experience and learn about such hazards.

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Q: Why is there an additional features section?

A. The additional features cover areas that are important for any motorist to be aware of and help reduce the cost of motoring. The content includes the following items:

  1. Rules about right of way that are not covered by the requirements for the Learner's Licence Test
  2. The guiding principles for motoring, designed to help you become a safer driver
  3. Tips about vehicle maintenance, buying and insuring - designed to help you keep your vehicle in a good and safe working condition, as well as save money when it comes to buying and insuring your vehicle. One of the biggest outlays in motoring is the cost of the car - its loss of value over time - and this section contains tips on how to minimise your costs in that area.
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Q: What computer do I need to run K53 Learner's and Driver's Test Success?

A. K53 Learner's and Driver's Test Success works on Windows based PCs (note, unfortunately not on Macs or Unix based machines) with the following minimum recommended system requirements:

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Q: I have a technical problem, what can I do?

A. K53 Learner's and Driver's Test Success is based on a software system that is well tested and widely used with well over 4.7 million users. Given the large variety of computers, software and hardware combinations available for Windows based PCs it is impossible to ensure that there are no technical problems. By following this link to our Technical Support you will get access to advice regarding a number of minor problems that have been reported over time.

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Q. You are running your computer in Small Fonts and the software won’t run.

A. You will need to switch your computer to use “normal fonts” to run the software. This is done as explained below for the various operating systems:

If you have Windows XP:
  1. Right click on your desktop and select properties from the list.
  2. Click on the "Settings' tab.
  3. Click on the 'Advanced' button
  4. Click on 'General' tab
  5. Under 'Font Size' change 'Large Fonts' to 'Normal Fonts'
  6. Click on Apply and then OK. Now restart your computer and everything will be back to normal.
  7. If 'Normal Fonts' is already selected then change it to 'Large Fonts' Click on Apply then OK, restart your computer
  8. Now repeat steps 1 to 6.
  9. ...Then, proceed as follows:

  10. Right click on your desktop and select properties from the list.
  11. Click on the 'Appearance' tab
  12. If FONT SIZE is selected as NORMAL change it to LARGE FONTS
  13. Click on APPLY then OK and restart your computer.
  14. Right click on your desktop and select properties from the list.
  15. Click on the 'Appearance' tab
  16. Change the FONT SIZE back to NORMAL
  17. Click on APPLY then OK and restart your computer.
If you have Windows Vista:
  1. Right-click on your Windows Desktop and select Personalize on the pop-up menu.
  2. Click the 'Adjust font size (DPI) link near the top left hand side on the window.
  3. Click the option called 'Default Scale (96 DPI). Then click the OK button.
  4. Restart your PC.
If you have Windows 7:
  1. Click on the start "Orb" (usually in the lower left corner of the screen) then select "Control Panel" from the menu.
  2. Select "Appearance and Personalization".
  3. In "Make it easier to read what's on your screen", select the "Make text and other items larger or smaller" option in the "Display" box.
  4. On the "Appearance and Personalization", ensure that the "Smaller - 100% (default) radio button is selected, then click on "Apply".
  5. A dialog reading "You must log off your computer to apply these changes" will be shown. Save any open files, exit any running applications, then click on "Log off now"
If you have Windows 8/8.1:
  1. On the Windows desktop move your mouse cursor into the top right corner to show the Charms Bar:
  2. Select Settings on the Charms Bar
  3. In Settings select Control Panel
  4. In Control Panel select Hardware and Sound
  5. In Hardware and Sound select Display
  6. In Display under 'Change the size of all items', ensure that the "Smaller - 100%" (default) radio button is selected (or the slider is all the way to the left in Windows 8.1), then click on 'Apply'
  7. When you do that, you will see the dialog shown below. Save any open files, exit any running applications, then click on 'Sign out now'
If you have Windows 10:
  1. Select the start menu in the lower left corner of your screen
  2. From the start menu, select settings (lower left of screen)
  3. From the settings page, select "System"
  4. From the menu on the left, select Display (it should be selected by default)
  5. Select 100% for the size of text, apps and other items using the horizontal slider bar, then click on Apply
    NOTE: If the bar is already showing 100% when you come to this screen, but you are getting a large fonts warning message in your software, then this can be resolved by setting the bar to 125%, applying the change, rebooting, setting the slider back to 100% and then continuing with the following instructions. The requirement to do this is caused by a known issue in the first release of Windows 10.
  6. Click on "Sign out now" to reboot your PC and trigger Windows to restart with the new settings
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Q. When inserting a genuine disk into the drive I get an error message stating that I have a counterfeit copy and I am unable to proceed.

A. The disk is protected against the circulation of illegally obtained copies. The license agreement states that you are not allowed to create any copies of the disk under any circumstances. Before proceeding as below we recommend that you ensure that the K53 Learner's and Driver's Test Success PC CD-ROM you have is a genuine original (i.e. not on copied medium) and is in its original packaging.

We have already implemented safeguards with our antipiracy methodology to avoid these messages from appearing. However, in very isolated instances a genuine disk has still been identified as being a counterfeit product.

If you have a genuine copy, but you are still seeing a copy protection message, then please use the support tool in the installer or "Top Score - Technical Support" on the start menu to send your support enquiry.

We will then get back to you to troubleshoot the problem

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Q. We had very few reports saying that the software hangs on a green screen - but here is what you can do to solve this problem.

A. This occurs if the software does not install correctly due to a conflict with other software installed on your PC which is running in the background. To fix this problem proceed as follows:

  1. Uninstall the Driving Test software from your computer via the Add or Remove Programs section in Control Panel (or Installed Programs section if running Windows Vista). Please make sure you also choose to delete the user records at the end of the uninstall process when prompted.
  2. Boot your computer into Safe Mode. To boot into Safe Mode, turn your PC off, wait 10 seconds and turn it back on again. As soon as you have turned the computer back on (for Windows 2000 machines wait until the black and white bar appears) keep pressing the F8 key on your keyboard repeatedly. You will eventually see an Advanced Startup Menu, choose Safe Mode from that menu and press Enter. Press enter again to load Windows in safe mode.
  3. In safe mode, re-install the Driving Test software in the usual way.
  4. Restart the PC and let it boot normally this time.
  5. Once Windows has loaded, please run the Driving Test software as normal by double clicking the icon on your desktop or by selecting the entry on the start menu. The software should then run as normal.
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Q. I am trying to create a user account in the software and I get a "List index out of bounds" error.

A. To fix this problem please follow these steps:

  1. Reboot the computer into Safe Mode. To boot into Safe Mode, turn your PC off, wait 10 seconds and turn it back on again. As soon as you have turned the computer back on (for Windows 2000 machines wait until the black and white bar appears) keep pressing the F8 key on your keyboard repeatedly. You will eventually see an Advanced Startup Menu, choose Safe Mode from that menu and press Enter. Press enter again to load Windows in safe mode. (Instructions below).
  2. Then uninstall the software via the Add or Remove Programs section in Control Panel (or Installed Programs section if running Windows Vista). Once you removed the software, re-install it.
  3. Now run the software and create a user account. As soon as you get to the main menu of the software, exit and restart the computer. Let the computer boot normally (i.e. do not touch the F8 key during the boot process).
  4. Now in normal Windows you should be able to use the software as expected.
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Q: The video will not work, ERROR $80004005, Unspecified Error or Video Playback Problems in the Hazard Awareness Skills section.

A. This problem has been related to earlier versions of the Samsung PC Suite, or Sony PC Suite software currently installed on your computer. The Samsung or Sony PC Suite uses a video codec that conflicts with the codec used to display the videos in the Hazard Perception software. To solve the problem, you'll need to uninstall the Samsung or Sony PC Suite software from your computer. To do this, go into Control Panel > Add/Remove Programs, locate Samsung PC Suite, or Sony PC Suite in the list, and choose the option to uninstall it. Then Restart the computer.

This should fix the problem and you should now be able to view the video clips in the Hazard Perception software. If you do use the Samsung PC Suite software, please download and install the latest version from Samsung's website, as the problem does not seem to occur with the latest version.

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